Purchase procedure flow

VONSAI adopts two sales methods according to product characteristics.

 


Deposit bonsai plan (special grade bonsai, log bonsai)

You can purchase the actual bonsai in the bonsai garden and keep and manage it as it is in a specialized bonsai garden. Instant purchase is available on the site, and ownership passes to the buyer. Cultivation is managed by a professional bonsai artist.

 

1. Purchase Process

In the deposit bonsai plan, you will purchase actual bonsai that are stored and managed in the bonsai garden. At the same time as the purchase is completed, a "certificate of ownership (electronic ledger management)" is issued, and the ownership is officially transferred to the buyer. Cultivation and management can be entrusted to professional bonsai artists.

STEP 1|Product selection and detailed confirmation Please select from certified special grade bonsai and logs and check the genealogy, condition, and certification information.

STEP 2|Pre-purchase consultation (optional) Pre-consultation is available by phone or video call. We also accept consultations on management status and exhibition use.

Telephone consultation

  • Professional staff explain the product in detail
  • Advice on management methods and installation environment
  • Suggest alternatives according to your budget

Video call confirmation

  • Check the actual product in real time
  • Check the details while changing the angle
  • Quality explanation by experts

STEP 3|We will inform you separately about the payment method.

STEP 4|Ownership Transfer After the purchase is completed, a "certificate of appraisal" and "certificate of ownership" will be issued by Ordinary Talent Co., Ltd. and registered in the electronic ledger.

STEP 5|Continuous management (bonsai garden) Purchased bonsai will continue to be managed by a specialized bonsai garden. Owners can enjoy the growth of bonsai through growth reports and exhibition participation.

2. List of payment methods

Payment methods will be provided separately.

3. After-sales support after purchase

Deposited bonsai service (required) In this plan, bonsai are stored and managed in a specialized bonsai garden. The owner cannot take it home directly.

Services

  • Daily watering and observation
  • Basic care (bud picking, cleaning)
  • Fertilizer and chemical management as needed
  • Pest and disease control
  • Seasonal work (replanting, pruning, etc.)
  • Periodic reports with photos
  • Creation and execution of annual management plans
  • Expert tree shape adjustment
  • Exhibition Listing Support

Exhibition participation support We will support you in applying for and exhibiting at exhibitions organized by ordinary talents and third parties.

4. Return and Cancellation Process

Non-returnable due to instant purchase format (for products with controlled and transferred ownership)

5. Authenticity Guarantee and Issuance of Appraisal Certificate

  • All products come with a certificate of authenticity as standard. Available in Japanese and English.
  • Statements include tree species, estimated age, size, and health.
  • Lifetime authenticity guarantee: Full refund and damage compensation in case of errors in tree species and age or false origin.

6. Consultation

We accept consultations about the products of the deposited bonsai plan, consultations on exhibition utilization, etc.

7. Consultation on transfer

If you want to transfer ownership to someone else, we will provide you with a separate fee structure.

8. Frequently Asked Questions (FAQs)

Q. Will the purchased bonsai arrive at my home?
-I can't reach you. Bonsai is always managed in a specialized garden.

Q. Can I exhibit at the exhibition?
- Yes, you can exhibit in exhibitions organized by ordinary talents and third parties.

 

 

Delivery plan (general bonsai)

A format close to general e-commerce sales. After inventory confirmation, the sale will be confirmed, and you can enjoy the cultivation at home.

 

1. Purchase Process

In the delivery plan, we will sell bonsai for growing at home. After checking the inventory, the sale will be confirmed and delivered to you by special delivery. You can also check the video call and visit the site before purchasing. After purchase, we provide comprehensive support from delivery to after-sales support.

After receiving your order, we will deliver the product by following these steps:

Within 24 hours

  • Sending an order confirmation email
  • Final check of inventory and quality
  • Notification of delivery schedule

Within 2-3 business days

  • Careful packaging with special packaging
  • Handover to the carrier
  • Tracking Number Information

About Shipping

  • Transportation by a bonsai specialist delivery company
  • Temperature- and humidity-controlled delivery vehicles
  • Advance delivery date and time can be specified
  • Installation support by delivery personnel

Confirmation at the time of receipt

  • Check the appearance and condition of the product
  • Check accessories
  • Explanation of the initial management method
  • Immediate response in case of any problems

2. List of payment methods

Bank transfer (we will guide you to a dedicated account after ordering)

Fees

  • Transfer fee: Borne by the customer
  • Deposit confirmation fee with us: Free

Payment deadline

  • Within 7 business days of ordering
  • If the payment cannot be confirmed within the deadline, it will be automatically canceled

Payment Confirmation

  • Weekdays: Confirm and contact on the same day
  • Saturdays, Sundays, and holidays: Confirm and contact on the next business day

Credit Card Payment

3. After-sales support after purchase

〈Temporary care service〉 
If it is difficult to manage at home, such as long-term business trips, overseas assignments, or medical treatment, we will take care of you at a specialized kindergarten. Comprehensive support from daily watering to annual management plan.

Basic Price Schedule

  • Small items: 500 yen/day
  • Medium price: 750 yen/day
  • Large items: 750 yen/day

〈Deposit bonsai service〉
Only certified bonsai can be deposited for a long time. (Prices will be announced separately)

〈In the case of home delivery〉

  • Quality Assurance: Handling damage, defects, and poor vigor during delivery.
  • Unlimited consultation service: Phone, email, LINE, and video calls. It covers a wide range of topics such as watering, seasonal management, and fertilizer selection.
  • Management manual provided: A manual calendar for each tree species is included for the first time. We continue to deliver seasonal advice and video commentary.
  • On-site maintenance: pruning, pest diagnosis, replanting, etc. Prices will be announced separately.
  • Temporary care service: replanting, disease treatment, medical treatment, etc. Prices will be announced separately.

4. Return and Cancellation Process

  • Cancellation before shipping: Free
  • Cancellation after shipping: 10% of the product price
  • Guaranteed return within 30 days of arrival (conditions apply)

5. Authenticity Guarantee and Issuance of Appraisal Certificate

  • VONSAI certified bonsai comes with a certificate of authenticity as standard
  • Products without certification do not have a certificate of authenticity

6. Appraisal and consultation

We accept purchase appraisal of owned bonsai, inheritance correspondence, etc. Online appraisal (photo submission) or on-site appraisal (fee information will be provided separately).

7. Consultation on listing and sales consignment

  • Certified products can be sold on consignment
  • Fee rates, etc., will be announced separately.

8. Frequently Asked Questions (FAQs)

Q. Can beginners buy it?
- Yes. We recommend tree species that are easy to manage and provide unlimited support.

Q. Will it not be damaged during shipping?
- Delivered safely by dedicated packaging and professional shipping carriers.

Q. Is it possible to ship internationally?
- Adaptable to national regulations. We support the issuance of CITES and quarantine certificates.

9. Unlimited consultation service

How to Consult

  • Telephone consultation: Weekdays 9:00-18:00, Saturdays 9:00-15:00
  • Email consultation: 24 hours a day, response within 24 hours
  • LINE consultation: Feel free to consult with photos
  • Video call: detailed consultation by appointment

Example of consultation content

  • Frequency and timing of watering
  • Seasonal placement
  • About changes in leaf color and condition
  • How to choose and use fertilizers and chemicals

10. On-site maintenance service

Services

  • Pruning, wireing, and replanting
  • Diagnosis and treatment of pests and diseases
  • Tree shape adjustment and styling guidance
  • Inspection and replacement of tools and soil

Fee Structure

  • Basic fee: 30,000 yen (excluding transportation expenses)
  • Work fee: Quoted separately depending on the content

Coverage area

  • Tokyo metropolitan area and Kansai area: Within 30 days
  • Other areas: Consultation required (dispatch of experts)

11. On-site appraisal (free, Kanto-Kansai area)

Services

  • Experts visit your home and office
  • Detailed appraisal by real thing
  • Explanation of appraisal results on the spot
  • Advice on management status and environment

Coverage area

  • Kanto area: Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Gunma, Tochigi
  • Other areas: Consultation required (actual transportation expenses)

Reservation and procedure

  • Advance reservation required (available at the earliest next day)
  • Duration: 1-3 hours